职位描述
宜家亚洲业务运营中心
我们的任务主要是为宜家在亚太地区的业务单位提供人力资源和财务领域的服务。我们承担了业务单位的事务性工作，使他们能够专注于自己的核心业务。
我们的人力资源服务包括人事信息维护和薪资。我们的财务服务包括应付帐款、运营会计和员工报销。
我们每月处理超过13万份工资单，每年处理130多万张发票和9万多份员工的报销申请。我们为新店及新的业务国家提供共享服务，从而支持宜家未来的业务扩张。此外，我们还提供人力资源和财务相关的系统支持，目前服务覆盖中国、美国、加拿大、日本、韩国、印度、澳大利亚和瑞典。
Main Responsibilities
Receive the queries of internal employees by calls or emails and register the case accordingly in system
Receive the queries of external suppliers/vendors by calls or emails and register the case accordingly in system
Solve the problems and provide the solutions/answers on 1st level
Assign the case to 2nd level support to ensure professional and timely response to coworkers
Collecting the frequent asked questions and working on the standard answers
Key competencies:
Good understanding to customers’ needs and feeling
Service-minded attitude to solve the problems
Proficiency in working in a Windows-based computer environment and with Microsoft Office
Good English, Chinese, Korean (oral and written)
A clear understanding of and a passion for IKEA core values
Education and experience:
Grade 3/4, bachelor degree in Japanese/Korea, HR/Finance related is preferred.
Customer Service related experience is preferred.
Multi-national companies related experience is preferred
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