韩语客服专员5000-7000元·13薪

Principal Accountabilities主要工作职责： 1. 管理客户档案与合同，对接客户需求，处理客户订单及配套单据。 Manage customer files and contracts, respond to customer requirements, reprocess customer orders and supporting documents. 2. 对接物流团队，根据交期协调发货，处理异常，持续跟进订单完成进度。Collaborate with logistics teams to arrange shipments per schedule, resolve delivery exceptions, track order fulfilment progress. 3. 配合财务部完成对账开票事宜，跟踪客户回款进度。Support the Finance team with reconciliation and invoicing, and follow up on customer payment collection. 4. 配合团队完成客户跟进，整理客户反馈。Follow up and collect customer feedback, conduct regular satisfaction surveys. Qualifications/Skills岗位要求： 1. 本科以上学历，有国际贸易，供应链内勤，业务支持等相关工作经验者优先。Bachelor’s degree or above. Prior experience in international trade, supply chain admin, business support is preferred. 2. 韩语听说读写流利，可无障碍韩语沟通，欢迎朝鲜族同胞。 Fluent in Korean listening, speaking, reading and writing, Capable of seamless Korean-language communication. Candidates of Korean ethnic origin are preferred. 3. 大学英语四级及以上，可独立撰写英文商务邮件，核对业务单证。CET-4 or above with competent business English skills; capable of drafting English business emails and verifying commercial documents independently. 4. 熟练使用各种办公软件。擅长数据整理，台账编制。Proficient in Office software; skilled in data sorting and ledger preparation. 5. 具备良好沟通协调及解决问题的能力。具备良好服务意识及团队合作精神。工作积极主动，细致有条理。Strong communication, coordination and problem-solving skills. Service-minded, team-oriented, proactive, meticulous and organized. 6. 接受工作地址在邢台，或居家办公都可以 Both on-site at Xingtai office and home-based work are acceptable.