Korean Customer Experts

CUSTOMER EXPERTS - KOREAN SPEAKING

Roles & Responsibilities:

Routine:

1. By answering daily incoming calls from users in APAC (Korea, Thailand, Vietnam, China) and business inquiries from banks.

2. Deal with inquiries about the progress of express remittance from the four major banks, understand the needs of customers, provide customers with correct consulting services and professional solutions.

3. Make necessary outgoing return calls for the problems that cannot be solved in time.

4. Update timely with new business knowledge to provide customers with quality professional service.

Requirements：

1. College education or above, fluent in APAC local languages (Korean/Thai/Vietnamese). 

2. Good at communicating with people, have a strong language expression and organization ability, be clear and articulate. 

3. Competent English skills to be able to read and write. 

4. Good problem solving skills, customer service skills, active listening, can effectively identify customer needs and provide solutions.

5. Strong willingness to support customers Ｏn the basis of recognizing the project brand. 

6. Able to solve problems for customers in accordance with company policy. 

7. Recognize customer service industry. 

8. Demonstrates good empathy. 

9. Organized and pays attention to details. 

10. Able to work independently and achieve expected results, able to handle complex work tasks. 

11. Familiar with computer and office software. 

12. Typing speed of 45 works/min or above. 

13. Be able to work flexible hours. 

14. Have basic math skills.